Privacy Policy

Effective Date: January 1, 2026

Charlotte’s Place (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, booking system, memberships, waivers, and in-person services.

Information We Collect

We may collect the following information from parents or legal guardians:

Parent or guardian name
Email address
Phone number
Child’s first and last name
Child’s age or date of birth (when required for programming or safety)
Membership details and visit history
Waiver and liability acknowledgment information
Billing and payment information (processed securely through third-party providers)

We collect a child’s first and last name solely for legitimate business purposes, including membership identification, safety verification, and execution of required liability waivers.

Charlotte’s Place does not knowingly collect personal information directly from children. All information related to minors is provided by a parent or legal guardian, in compliance with the Children’s Online Privacy Protection Act (COPPA).

How We Use Your Information

We use collected information to:

Manage memberships and check-in procedures
Administer and store signed waivers and liability acknowledgments
Process bookings, parties, and events
Communicate important information related to visits or memberships
Maintain a safe and organized play environment
Comply with legal, insurance, and operational requirements

Waiver & Membership Data Retention

Charlotte’s Place collects and stores waiver and membership information, including a child’s first and last name and parent or guardian acknowledgment, for legal, safety, and insurance purposes.

Waiver records are retained for a reasonable period of time consistent with Texas liability, insurance, and recordkeeping requirements.
Membership and waiver data may be retained after a membership ends in order to:
- Respond to legal or insurance inquiries
- Maintain safety records
- Comply with applicable laws and contractual obligations
Upon request, and when legally permissible, personal data may be deleted or anonymized once retention requirements have been satisfied. Waiver data is securely stored and accessed only by authorized personnel.

Payment Information

All payment transactions are processed through secure third-party payment providers (such as Wix Payments or Stripe). Charlotte’s Place does not store or have access to full credit or debit card numbers.

Sharing of Information

We do not sell, rent, or trade personal information. Information may be shared only:

With service providers necessary to operate bookings, memberships, waivers, and payments
When required by Texas or federal law
To protect the safety, rights, or property of Charlotte’s Place, its guests, or staff

Cookies & Website Analytics

Our website may use cookies or similar technologies to improve user experience and analyze site usage. You may disable cookies through your browser settings; however, certain features of the site may not function properly.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect your data, no method of transmission over the internet is 100% secure.

Your Rights (Texas Residents)

Texas residents may request:

Access to their personal information
Corrections to inaccurate information
Deletion of personal data, subject to legal, safety, and recordkeeping requirements

Requests can be submitted using the contact information below.

Third-Party Links

Our website may include links to third-party websites. Charlotte’s Place is not responsible for the privacy practices or content of those sites.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.